Privacy Policy
Last updated: August 2026
1. Introduction
Dualtron South Africa ("we", "us") is the official distributor of Dualtron and Rovoron electric scooters in South Africa, based at 525 Berg Ave, Pretoria North. We are committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).
2. Information We Collect
- Contact details — name, email address and phone number, when you submit a pre-order, enquiry or dealer application.
- Business details — business name, type and location, when you apply to become a dealer.
- Usage data — anonymised analytics about how you use our website (pages viewed, device type).
- Communications — the content of messages you send us via the contact form.
3. How We Use Your Information
- To process and respond to your pre-orders, enquiries and dealer applications.
- To deliver products and services you have requested.
- To send you important information about your order or account.
- To improve our website, products and services.
- To comply with legal and regulatory obligations.
4. Sharing Your Information
We may share your information with authorised Dualtron and Rovoron dealers for the purpose of fulfilling your pre-order or enquiry, and with trusted service providers who help us operate our business (e.g. payment processors, hosting providers). All parties are bound by confidentiality and POPIA compliance.
5. Cookies
We use cookies to improve your browsing experience and analyse website traffic. You can choose to accept all cookies or essential cookies only via the banner shown on your first visit. See our cookie preferences in your browser settings.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Under POPIA you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Withdraw consent at any time.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
9. Contacting Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: